Privacy Policy
We collect and process information about you during the ordering process in our shop.
What we collect and store
While you visit our website we record:
- Viewed products: Here we show you products that you have recently viewed
- Location, IP address and browser type: We use this for purposes such as estimating taxes and shipping costs, as well as for technical logging in the event of an error
- Shipping address: We will ask you to provide this e.g., to determine shipping costs before you place an order and to be able to send you the order
We use cookies to keep track of the contents of your shopping cart while you visit our website.
When you shop with us, we will ask you to provide information such as your name, billing and shipping address, e-mail address and phone number, credit card/payment details, and optional account information such as username and password. We use this information for the following purposes:
- Sending you information about your account and order
- Responding to your requests, including refunds and complaints
- Processing payment transactions and preventing fraud
- Compliance with all legal obligations, such as tax calculation
- Improving our store offers
- Sending you marketing messages if you wish to receive them
When you create an account with us, we store your name, address, e-mail address and telephone number. This information will be used in future orders to fill in the payment information and to simplify your order process.
We usually store information about you for as long as we need it for the purpose of collecting and using it and are obliged to store it. For example, we store order information for 10 years for tax and accounting purposes. This includes your name, your e-mail address and your billing and shipping address.
We also store comments or reviews if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide to us. For example, both administrators and store managers can access the following:
- Order information such as purchased products, the time of purchase and the shipping address
- Customer information such as your name, e-mail address, billing and shipping information
Our team members have access to this information to process orders, issue refunds and support you.
What we share with others
We share information with third parties that help us provide our orders and services to you.
Payments
We accept payments with PayPal. During payment processing some of your data will be passed on to PayPal. Only information necessary for the processing or execution of the payment will be passed on, such as the total purchase price and payment information.
You can view PayPal Privacy Statement here.